Cancellations & Refunds

Payment Terms

All payments must be received in Euros(€) and in full exclusive of any bank charges incurred. In the event of errors or omissions in a proposal or where an increase is caused by a change in circumstance, FoodWineTours reserves the right to amend quoted prices with notice given to the client.

All tours and experiences shall be paid in full before they take place.

In the event of addition of participants last minute or after the payment has been made, payment of 100% will be required in order to confirm the extra number of people before the activity takes place.

Availability

All tours and experiences are offered subject to availability. Confirmation of availability is not valid until received in writing by us. Pre-reservation of an event can be made on receipt of a partial payment. Confirmation of an event booking can then only be guaranteed on receipt of full payment.

Client Responsibility / Security Deposit

A credit card authorization is required for some programs as security against property loss or damage and unpaid telephone and/or utility or other charges.

Payment Options

For payment, we accept bank transfers and most major credit cards, including American Express (Note that for this credit card there is a 3 percent surcharge.)

Cancellation Fees

Cancellation must be made in writing by the person who has made the booking. Any such notice will become effective from the date of receipt by FoodWineTours.

Cancellation charges per person will be levied as, except for those tours that have special cancellation charges (detailed in the description of the tour).

We will always deduct the banking or visa fees charged to us from the balance returned.

Scheduled tours cancellation charges per person will be levied as:
Working days prior to program start date

  • Between 24 and 48 hours: 30% of total price per person
  • Less than 24 hours: 100% of total cost (it will be considered a no-show)

Private tours cancellation charges per person will be levied as:
Working days prior to program start date

  • Between 30 and 15 days: loss of deposit
  • Less than 15 days: 75% of total cost
  • Less than 10 days: 100% of total cost

Partial Cancellation charges

  • If the decrease of participants is done with less than 48 hours, it will be considered as a no-show (100% of total cost).
  • If the decrease of participants is done with more than 48 hours, Total Price will be recalculated for the final number of participants.

Any cancellation refund will take into account the service management and procurement costs of the financial institution that currently hover from 2% to 5% of the amount of the reservation.

There are a few specific exceptions to the above, please verify these terms at the time of booking if there are any doubts.